We offer professional grade routers with a 2 year network management program. Professional grade routers do not typically have easy to use interfaces yet they have high quality hardware. In a nutshell the router is very good and very complex.
Reset your router. Resetting your router may fix some potential networking issues, clear up interference or randomly work. As part of the network maintenance we keep an eye on equipment connected to the router, monitor performance and make suggestions to improve overall performance.
It does take a good understanding of the overall network in order to best manage the internet you receive in your home. Much of the time spent troubleshooting is discovering whether or not the home router is working properly. Our network technicians know what to look for when improving or monitoring the overall home network.
When the internet reaches the backside of your router the responsibility of any internet provider is complete. The easiest thing as an internet provider is to blame the home router, and 9 times out of 10 that is the issue. We have taken a different approach, let us manage the router we select for you and improve the overall network performance. Our approach is to make sure your internet pops off your screen, rather than asking our customers to properly select and maintain their home routers.
The whole idea of router services is simplified to this; you don't need to know how to properly setup, size and install a home router, the internet is just there and you use it.
Good rule of thumb is that you should replace your home router every 2 years, they are a consumable in your home. A lot of times they wear down so quickly due to daily continuous use and not much down time. We offer router services for 2 years and recommend you replace the router when the 2 year period is over, ideally you are happy with router services and ask us to maintain a new router again in 2 years.
Why are we changing the home internet away from drop off a cheap amazon router, that may or may not be in good condition? We realize how integral a home router is to the equation, and... quite frankly our owner is a bit OCD and wants the network to work absolutely perfectly.